Retail’s returns challenge: How to balance customer demands and overheads
Inside Retail
JUNE 1, 2023
Younger generation consumers are more accepting of the concept of return charges: 40 per cent of Gen Z said they would consider paying for online returns compared to 22 per cent of boomers. They should not just talk about the concept in the hope of gaining extra sales – they should do it because they want to do their bit for the environment.
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