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Myer sacks head office staff, outsourcing tech roles to India

Inside Retail

“The changes to the team will enable greater access and flexibility to specialist resources, which will allow us to meet growth and drive efficiency. In 2017, the Australian Financial Review reported that Myer slashed 50 jobs by outsourcing its contact centre and digital services functions.

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Are you serious about safety? Contact Dorotape now for all your fire-certified materials

Retail Focus

We’ve created a useful guide to help explain the various industry standards and an easy-to-use table making clear which materials that we stock meet which criteria. If you would like to talk to us, please contact us. The post Are you serious about safety? We’re always happy to help.

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US brand Nautical Bowls primed for Australian launch

Inside Retail

Nautical Bowls, an acai bowl retail chain founded in the US, is heading to our shores. If we can have successful franchisees then by default we will be a successful brand in Australia as it has been in the US,” he said. And that’s one of the things I love about the product. Dean Lightfoot is the area developer for Australia.

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Dial up your customer experience with these contact centre solutions

Inside Retail

Retail isn’t just about selling products anymore, it’s about building relationships and fostering loyalty among your customers. In this article, we talk about ways that a contact centre partner can support you in delivering an exceptional customer experience to your end customers. Here, the choice is pretty clear.

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Second strike: Fitbit fined again for misrepresentation

Inside Retail

Fitness tracker Fitbit is facing an $11 million penalty in Australia after admitting it committed deceptive representations about consumers’ rights to a refund or replacement if the device sold was found faulty.

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How to nail your BFCM strategy without adding to the noise

Inside Retail

SMS is just about the easiest way to reach customers, and we should know. Well, you’ll need an omnichannel messaging platform that lets you send SMS (hey, that’s us), but more importantly you need to send the right kind of message. Put simply, you want more contacts. Think we’re only talking about SMS? Think again.

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“Really powerful”: Why Mecca is expanding its female-focused business fund

Inside Retail

According to Saintilan-Stocks, Mecca contacted her in 2022 about working together as a content partner. I think Mecca has such a powerful platform here in Australia that mainly speaks to women, and by giving us access to that platform it allows these stories to get seen by a wider audience,” Saintilan-Stocks said.