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Understanding the consumer of 2021

Inside Retail

Lockdowns with little advance notice, panic buying, supply chain disruptions, hastily made changes to health and safety regulations, and extreme swings in consumer needs and expectations. How did they fare and how have consumers changed due to their pandemic experience? Consumers unevenly impacted. Adaptability tested.

Consumer 242
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Dezeen's top 10 shop interiors of 2021

Dezeen

As part of our ongoing review of 2021 , Dezeen rounds up the top 10 most remarkable and intriguing shop interiors of the year – from a cannabis dispensary made to look like an old-fashioned grocery store to a makeup boutique arranged around a large, mossy mound. Apple Via del Corso, Italy, by Foster + Partners.

Interior 144
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Booktopia fined $6 million for misleading consumers

Inside Retail

Between January 10, 2020 and November 2, 2021, the retailer admitted that its online terms of business contained “misleading statements” which illustrated that “consumers were only entitled” to a refund, repair or replacement if they notified the business within two business days of receiving a faulty product.

Consumer 130
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Booktopia misled consumers on refunds for damaged, faulty items: ACCC

Inside Retail

Booktopia is being taken to Federal Court after an ACCC investigation found it had misled consumers about their rights in the event of receiving faulty or damaged goods. These stipulations fly in the face of Australian Consumer Law, argued ACCC chair Rod Sims. The ACCC is seeking penalties, declarations, costs and “other orders“.

Consumer 200
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Is technology the answer to wrapping up 2021 in style?

Retail Focus

uplift in UK retail sales this year point to plenty of opportunities for firms to harness — with a further eight in 10 CEOs already looking forward to bigger gains in 2022. . The majority of this cash is still in the bank, with many consumers looking to splurge during the holiday season.”. Estimates of a 4.2%

Consumer 311
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How Ralph Lauren aims to reach the next generation of consumers

Inside Retail

On Monday, the retailer opened two new Polo Ralph Lauren stores at Macquarie Centre in New South Wales and Pacific Fair in Queensland, bringing the number of Polo Ralph Lauren stores in Australia up to 10. They are the first of several store openings for the brand in 2021 and beyond. Updating a classic. Leading with digital.

Consumer 231
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Little Birdie suspends operations, promises AI in the future

Inside Retail

Thanks to your usage and feedback, we’ve had 10 million visits, uncovered over $45 million in savings, and helped over 3 million shoppers find the right retailer.” Launched officially in 2021 by Catch founders Gabby and Hezi Leibovich, Little Birdie aims to provide customers the best possible deal for buying items online.

Consumer 261