Parcel Pending
SEPTEMBER 30, 2021
Savvy retailers are updating their customer loyalty programs to increase customer satisfaction and ensure customer retention. The lure of loyalty cards remains the same since its inception: it’s more cost efficient to retain an existing customer than it is to acquire a new customer. 2020, February 9).
Inside Retail
JUNE 28, 2021
In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Creating cohesive customer experiences.
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Inside Retail
MAY 25, 2021
Supermarket chains were virtually lottery winners of the 2020 Covid-19 pandemic, spectacularly increasing sales and earnings. Woolworths, Coles, Aldi and Metcash are doubling down on initiatives to maintain sales momentum and lock in customers they acquired in 2020. Holding on. billion, representing a 6.1 per cent increase.
Parcel Pending
APRIL 30, 2021
Providing a positive customer experience is so important when it comes to short-term and long-term success in retail. Over the last year, we’ve seen a major boost in the use of curbside and lockers, and the majority of consumers – 78% – intend to continue using both of these shopping methods post COVID-19. 2020, April 7).
Parcel Pending
APRIL 20, 2022
The D2C e-commerce market exploded during the pandemic as consumers were house-bound and took to online shopping to fulfill their grocery, wardrobe, home goods, and grooming needs. million consumers will buy from a D2C consumer brand in 2022 1 ! million consumers will buy from a D2C consumer brand in 2022 1 !
Parcel Pending
JUNE 3, 2021
Improving the post purchase experience for your customers pays dividends in terms of sales, customer loyalty , and lower customer acquisition costs. Specifically, a good post purchase customer experience delivers four key benefits: . Customer Experience Doesn’t End When the Sale is Made.
RetailMinded
MARCH 31, 2021
In our research , we found that 65% of consumers will be buying online more frequently over the next 12 months, with 20% telling us they’re expected to only buy online within 5 years. Delivery reliability has created a crisis of confidence amongst some consumers. Ecommerce today is booming, catapulting online stores to new heights.
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