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As more jewellery brands embrace lab-grown diamonds, some fear oversupply

Inside Retail

In 2018, the US Federal Trade Commission (FTC) shifted its definition of what could be marketed as a diamond, stating that it “is no longer accurate to define diamonds as ‘natural’ when it is now possible to create products that have essentially the same optical, physical and chemical properties as mined diamonds”.

Jewelry 246
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Why Innovative Loyalty Card Programs Can Significantly Improve Customer Retention & Engagement

Parcel Pending

Membership levels based upon the amount a customer spends are the most common form of loyalty program. Instead, shoppers are clamoring for instant benefits in the form of immediate discounts on their purchase (53%) and faster shipping (51%). Starbucks customers, for example, feel engaged with its annual free birthday drink.

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Analysis: Inside the greatness that lies behind the Supergreat beauty app

Inside Retail

The Supergreat app launched in 2018. It has grown quickly in the past three years, as it offers a platform for people to share short-form videos and live streams of their favourite make-up looks, techniques and skincare routines, plus incredibly popular unboxing videos of beauty hauls. Power to the people.

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BNPL firm Pay It Later faces wind-up order, as SMEs claim bills unpaid

Inside Retail

A Current Affair reports co-owners Donald Graham and Thomas Hegarty are engaged in a legal dispute over the company’s future, with Hegarty petitioning the Federal Court to dissolve the firm. Founded in 2018, Pay It Later claims to have hundreds of retailers signed up to its service.

Hobbies 130
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How to stop the great resignation with great conversations

Inside Retail

Most of the labour-market movement we have seen in the last six months was a culmination of trends that have been forming for years. Resilience: we knew that resilience was at its lowest ever recorded in 2018, and since the pandemic, 85 per cent of people have said that their wellbeing and resilience have got worse.

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Concerned about quiet quitting? You might need a workplace wellness plan

Inside Retail

In May 2019, the World Health Organisation officially classified ‘burnout’ as a recognised illness, while a 2018 Gallup study found that of the 7,500 full-time employees surveyed, 23 per cent felt burned out at work very often or always, and an additional 44 per cent felt burned out sometimes.

Planning 240
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Smarin’s Livingstones are oversized pebbles that inspire comfort

Design Wanted

It’s reminiscent of the studio’s La Barricade installation (2018), which used a mountain of large bean-bag style cushions to the same effect. Stacked on top of one another to form soft walls, they encouraged users to engage, climbing on top of them, moving them about and interacting with them in ways only cushions and pillows can enable.