Thu.Jun 29, 2023

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Why many retailers are failing to deliver an excellent customer experience

Inside Retail

Many brands are getting so caught up with trends like AI or the latest social media platform, they’re overlooking the importance of the customer experience, contends an expert in experiential retail. Speaking to Amie Larter for Inside Retail’s podcast series Retail Untangled, Michael Tutek founder and CEO at retail experience platform Preezie, says every engagement a customer has with a brand contributes to its overall reputation and impression.

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The store is now the most impulsive shopping channel for 54% of UK consumers, ADvendio’s research shows

Retail Focus

The store is now the channel where consumers are most likely to make impulse purchases, according to the latest research from ADvendio , the leading omnichannel advertising solution provider. Original research of over 1,000 UK shoppers by ADvendio showed that over half (54%) of UK shoppers say they are most likely to impulse buy in-store, compared to 41% who make unplanned purchases when shopping online and 10% who bought on impulse on social media platforms.

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Trending Sources

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How this CEO went from nuclear policy to plus-size fashion

Inside Retail

Following a career spanning public and foreign policy, as well as nuclear diplomacy, Katrina Van De Ven decided to focus on her other love: fashion. Over a 12 month period, Van De Van created what is now one of Australia’s most exciting plus-sized fashion offers: LükBook. Here, we spoke to Van De Ven about that journey, as well as challenges she’s overcome to get where she is today.

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Sustainable retail design – 8 stores give us a glimpse of a green future

Design Wanted

From Snøhetta to Han Chong, Andreas Kostopoulos, Nagami, JamesPlumb, Nina+Co, MRDK, FADAA – today designers and brands are taking steps towards sustainable retail design by seamlessly […] The post Sustainable retail design – 8 stores give us a glimpse of a green future appeared first on DesignWanted.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Lune Croissanterie to open two Sydney stores

Inside Retail

Melbourne’s Lune Croissanterie is set to open its second premium outlet in Sydney’s Martin Place next year. Established in 2012 by Kate Reid as a tiny hole-in-the-wall shop, the brand sells bread, pastries and coffee which have grown in popularity. Lune Croissanterie had planned to open its first Sydney flagship on Oxford Street, Darlinghurst this year, however, due to delays in heritage approvals, the opening has been postponed until next year.

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Roar recreates dizzying Indian stepwells in Jaipur Rugs' Dubai showroom

Dezeen

UAE-based studio Roar has paid homage to the Escher-esque stepwells of India in its interior design for Jaipur Rugs' showroom in Dubai , which features cascading, rainbow-coloured staircases. The Jaipur Rugs showroom, the Indian brand's first in the Middle East, is located in the creative district of Aserkal, in one of the former industrial area's previously abandoned warehouses.

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JD set to make an entrance at the Ashley Centre

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Landlord CBRE Investment Management (CBRE IM) has announced JD, the leading sports fashion retailer in the UK, has signed at the Ashley Centre, with the new store set to open later this year. The new JD store will cover 4,453sq ft on the Ashley Centre’s ground level near the central square, adjacent to retailers such […] If you want more informatio

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Robots, apps and self-checkouts: Step inside the new high-tech Bunnings

Inside Retail

Over the last few years, Bunnings has been investing heavily in retail technologies and stock management strategies – such as robots, picking apps and interactive maps – with the aim of liberating staff from manual tasks, so they have more time to engage in skilled services. This approach, which also aims to enhance the retailer’s efficiency and productivity, follows a growing movement of brands that are using cutting-edge technologies to shed the boring activities that occupy staff, which preve

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John Lewis Partnership is first UK retailer to have net-zero science based targets validated by the Science Based Targets initiative

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! The John Lewis Partnership has become the first retailer in the UK to have its net-zero science-based targets validated by the official body that validates climate targets. The Science Based Targets initiative (SBTi) – the gold standard for setting and monitoring corporate climate targets – has validated the Partnership’s target to become net

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Retail appointments of the week

Inside Retail

Nespresso names new head of Oceania By Dean Blake Nespresso New Zealand’s managing director Stegan Vermeulen will step into the role of MD of Nespresso Oceania, following 12 years within the business, as of 1 July. The change comes as the former MD for Oceania, Jean-Marc Dragoli, relocates to Switzerland to take up the position of Nespresso’s global head of authorised brands.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Auchan opens the first self-service store in the Polish market and announces further development of its autonomous concept

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Auchan Retail Poland has launched the first fully autonomous store within its innovative Auchan GO concept. Located in Warsaw, the new cashier-free store is open 24/7 and allows customers to shop in an exceptionally quick, comfortable and seamless way.

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What Chinese grocery chain Freshippo learned from Coles and Woolworths

Inside Retail

Executives from Alibaba’s high-tech grocery chain Freshippo recently travelled to Australia to engage with the local FMCG community, as part of a new strategy centred on importing more international goods to the China market. Founded in 2015, Freshippo operates more than 300 supermarkets across 27 cities in Mainland China. The trip was an opportunity for the business to gain a deeper understanding of Australia’s supermarket duopoly, Coles and Woolworths, as well as establish ties with more than

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How to Read Sustainability Symbols

Bay Cities

An increasingly important factor in fueling purchasing decisions, sustainability continues to be a top priority for today’s consumers. According to NielsenIQ, 46% of consumers expect brands to be at the forefront of sustainable change.

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How outdated attitudes about workplace culture can hinder recruitment

Inside Retail

I overheard a conversation recently between two people discussing work. It started with whether they were office or remote-based and then bled into an alarming overshare about one workplace’s culture. One of them believed that being physically present in an office was non-negotiable. They couldn’t understand why younger generations – calling out Gen Z in particular – didn’t want to show up to the office.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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New data reveals British shoppers favour a night in more than ever

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Brits are opting for a ‘Big Night In’ more than ever as the cost of living crisis continues to bite, retail data experts Reapp reveals. Crisp sales reached a new year-to-date high after the arrival of two new Star Wars series.

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Four tips to leading with authority and influence

Inside Retail

Mid-level leaders are increasingly becoming recognised as the ‘power centre’ of organisational culture and performance. As organisations become faster and more complex, it is inevitable that responsibility be devolved. Put simply, decisions need to be made closer to the action, which means middle managers need to be empowered to make those calls, and make them well.

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Waechter Architecture Designs Blu Dot Showroom Inside a Historic Warehouse in Portland’s Pearl District

Home World Design

This showroom in Portland’s Pearl District highlights the character and quality of the furniture company Blu Dot.

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Why we’re unlikely to see another wave of rapid delivery startups

Inside Retail

The collapse of Milkrun underscores the challenge for startups in the competitive grocery market. The rapid home delivery model may have consumer appeal on convenience, but making the business model profitable is a major hurdle. Milkrun, somewhat surprisingly salvaged by Woolworths , is one of a number of startups that have been crushed by high operating costs.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Ten Foster + Partners-designed Apple Stores

Dezeen

With Apple opening its latest Foster + Partners -designed store in the newly renovated Battersea Power Station , our latest roundup spotlights 10 Apple Stores designed by the British architecture studio. Apple has been working with Foster + Partners since 2014, when the technology company and architecture studio initiated its almost decade-long relationship to complete a retail location in Istanbul, Turkey.

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