Why retailers are replacing staff with AI bots. Hint: it’s all about the data
Inside Retail
MAY 7, 2024
It might seem like it’s all about slashing the wage bill, and straight AI-for-human swaps are indeed happening in many roles. In fact, with video and audio recording so commonplace, there is no reason everything about an interaction can’t be captured for later breakdown and analysis by AI. Why the rush to automate?
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