Inside Retail

MARCH 19, 2024

“You need to really lean into understanding your customer and their value and create personalised experiences that minimise wasteful spending for you as a retailer and that also drive customer retention.” Returns data can unlock valuable insights into the customer’s buying behaviour as well as your product market fit.

Planning 290

Planning Customer Retention Social Media Marketing 290

Inside Retail

AUGUST 9, 2023

Other potential measures include encouraging staff to request identification – through a driver’s licence or photo ID – as part of the return process, strengthening employee training related to the proper handling of returns, and using data analysis to track return patterns, and flag abnormal behaviour.

Pattern 130

Pattern Customer Retention Strategy Merchandising 130

RetailMinded

AUGUST 25, 2023

A digital strategy consultant specializes in identifying opportunities for improvement while also devising tailored strategies that align with your business goals. Maximize Email Marketing Tactics for Re-engagement Email marketing remains a powerful tool for customer retention and re-engagement.

Social Media 52

Social Media Customer Retention Strategy Engagement 52

RetailMinded

JULY 29, 2023

Finally, there has been a significant shift towards experiential retail, with customers expecting more than just products from retailers. They want an engaging shopping experience that is tailored to their specific needs. This includes highly personalized services, interactive elements, and rewards programs.

Strategy 52

Strategy Consumer Social Media Customer Engagement 52

RetailMinded

JULY 29, 2023

Finally, there has been a significant shift towards experiential retail, with customers expecting more than just products from retailers. They want an engaging shopping experience that is tailored to their specific needs. This includes highly personalized services, interactive elements, and rewards programs.

Strategy 52

Strategy Consumer Social Media Customer Engagement 52