Inside Retail

MARCH 19, 2024

“You need to really lean into understanding your customer and their value and create personalised experiences that minimise wasteful spending for you as a retailer and that also drive customer retention.” The ease of returns has become a basic expectation among consumers shopping online.

Planning 290

Planning Customer Retention Social Media Marketing 290

Inside Retail

APRIL 9, 2024

Frequent flyer programs infamously saved airlines’ profit margins by driving customer retention and eventually lucrative partnerships with banks. In the current economic downturn, consumers are prioritising retailers which are delivering additional value,” Shelper told Inside Retail.

Customer Retention 130

Customer Retention Reimagine Engagement Consumer 130

Inside Retail

FEBRUARY 26, 2024

There are several economic factors playing havoc with consumers and business operations that are likely to persist into 2024. Consumer sentiment remains low as households stagger under higher costs of living and interest rates. Continue to review minimum stock limits and develop contingency plans should supply issues emerge.

Customer Retention 147

Customer Retention Strategy Consumer Promotion 147

Inside Retail

DECEMBER 3, 2023

Shopper behaviours are changing rapidly as consumers grapple with the effects of skyrocketing inflation. So how do you know how, when and where Aussies are shopping and reach the right consumer for optimal digital impact in a sea of brand switching? It’s time to target people, not browsers.

Customer Retention 130

Customer Retention Advertising Engagement Promotion 130

Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Creating cohesive customer experiences.

Customer Retention 221

Customer Retention Engagement Advertising Consumer 221

Retail Focus

AUGUST 8, 2023

This can lead to increased conversions and higher customer retention rates. This frees up your time to focus on strategic decision-making, financial planning, and growth initiatives. Payroll Processing Handling payroll intricacies can be time-consuming and complex for retailers.

Social Media 130

Social Media Customer Retention Management Engagement 130

Inside Retail

MARCH 14, 2023

On average, 34 per cent of those surveyed said their total marketing budget will be invested in social media, with as many as 77 per cent of respondents planning to increase or maintain their current level of spend. What was quite surprising to us was that consumers in APAC are using Instagram more than Google to search for products.

Social Media 130

Social Media Customer Retention Marketing Consumer 130