Beauty and Health Customer Engagement Engagement Promotion 
Retail Focus
MAY 30, 2023
Many brands have been particularly attentive to strengthening their community relations during and after the global health crisis (COVID-19). Examples of brand communities include Apple enthusiasts forming online forums, Harley-Davidson motorcycle owners participating in rallies, or Nike fans engaging on social media.
Inside Retail
FEBRUARY 9, 2022
Offering an exceptional customer experience is non-negotiable, but it starts with an exceptional employee experience. Since the pandemic began, the focus has shifted from ‘customer experience’ to ‘human experience’. Enhanced experience design and staff engagement. The new humanisation of business.
Inside Retail
MARCH 8, 2023
IR: Can you discuss the mental and physical health benefits of owning and cultivating plants? Indoor plants are great for health, not just for their beauty. And how can customers engage in this hobby if they have little green space available?
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