Inside Retail
AUGUST 10, 2022
Adore Beauty Group CEO Tennealle O’Shannessy is to step down prompting a global search by the company’s board for a replacement. O’Shannessy joined Adore Beauty last year as the first non-founder CEO in the company’s history. Adore was launched 22 years ago as Australia’s first beauty-focused e-commerce website.
Inside Retail
FEBRUARY 15, 2022
Pureplay online retailer Adore Beauty has reported positive sales momentum in the first half of the financial year. million with the active customer base increasing 13 per cent to 876,000. Returning customers delivered 71 per cent of the revenue ordering at least three times per year. Group revenue is up 18 per cent to $113.1
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Retail Focus
JANUARY 20, 2023
Covering 2,500 square feet of trading space, the new store will serve as a beauty shopping destination, tailored to customers’ needs and staffed by a team of Space NK experts. “We With more stores to come from our business in 2023, we are proud to continue to innovate, with our customer at the heart of everything we do.”
Inside Retail
JANUARY 12, 2023
Apparel, beauty, health and wellness were the biggest beneficiaries at that time. Brand engagement beyond the transaction; FMCG brands should identify what products have higher engagement. The platforms are facilitating this by providing more points of engagement and means to sell.
Retail Times
DECEMBER 17, 2021
AS Watson, the world’s largest international health and beauty retailer, leverages AI solution to deliver O+O (Offline plus Online) customer experience. Its seamless integration of digital technologies with retail experience has been proven to drive customer engagement and ultimately lead to increased conversion and sales.
Retail Focus
MAY 30, 2023
Many brands have been particularly attentive to strengthening their community relations during and after the global health crisis (COVID-19). Examples of brand communities include Apple enthusiasts forming online forums, Harley-Davidson motorcycle owners participating in rallies, or Nike fans engaging on social media.
Inside Retail
FEBRUARY 9, 2022
Offering an exceptional customer experience is non-negotiable, but it starts with an exceptional employee experience. Since the pandemic began, the focus has shifted from ‘customer experience’ to ‘human experience’. Enhanced experience design and staff engagement. The new humanisation of business.
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