Beauty and Health Customer Engagement Engagement Shopping 
Retail Focus
JANUARY 20, 2023
Covering 2,500 square feet of trading space, the new store will serve as a beauty shopping destination, tailored to customers’ needs and staffed by a team of Space NK experts. “We With more stores to come from our business in 2023, we are proud to continue to innovate, with our customer at the heart of everything we do.”
Inside Retail
JANUARY 12, 2023
Social commerce – shopping on social media platforms – is expected to reach US$1.2 Apparel, beauty, health and wellness were the biggest beneficiaries at that time. Social commerce covers end-to-end shopping journeys, from discovery, research and evaluation to checkout, all on the social media app. trillion ($1.9
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Retail Focus
MAY 30, 2023
Many brands have been particularly attentive to strengthening their community relations during and after the global health crisis (COVID-19). Examples of brand communities include Apple enthusiasts forming online forums, Harley-Davidson motorcycle owners participating in rallies, or Nike fans engaging on social media.
Inside Retail
AUGUST 17, 2021
However, it took a destructive global health crisis to shake the truths out of fashion for all to see. Shopping habits also shifted as we were forced to shop online, having no other options available during lockdown periods. We’re on our way to a new normal in fashion.
Inside Retail
FEBRUARY 9, 2022
Despite most shops being closed, retail sales rose 11 per cent during lockdown, largely because people didn’t have much else to spend money on. Offering an exceptional customer experience is non-negotiable, but it starts with an exceptional employee experience. Enhanced experience design and staff engagement.
Inside Retail
APRIL 18, 2021
“The traditional strategy of O2O from the past generation drove customers from one channel to another, however O+O is totally different,” Ngai says. “It It is more about creating an integrated experience to better serve customers’ needs, that enables them to shop across any channel, anytime, anywhere.”.
VMS
NOVEMBER 18, 2021
But we’re now starting to see that many changes to the in-store shopping experience borne out of necessity during the pandemic’s darkest days are having a lasting, positive effect,” said OnQ CEO Paul Chapuis. QR codes filled the gap, enabling retailers to offer touch-free interactive experiences customers control with their phones.
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