Inside Retail

MARCH 19, 2024

“You need to really lean into understanding your customer and their value and create personalised experiences that minimise wasteful spending for you as a retailer and that also drive customer retention.” Returns data can unlock valuable insights into the customer’s buying behaviour as well as your product market fit.

Planning 290

Planning Customer Retention Social Media Marketing 290

Inside Retail

JUNE 28, 2021

Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. To do so, marketers are leveraging more data, technologies, and channels to create this type of relevant and customised customer journey. Building trust in AI-powered personalisation.

Customer Retention 221

Customer Retention Engagement Advertising Consumer 221

Inside Retail

MARCH 7, 2023

“Customers now expect to compare stock in other locations and order products in real-time in the store, and also look to the help of extended reality (XR) and virtual fit technologies,” she observed. They want to be made to feel like they deserve to treat themselves, and they crave curated and tailored shopping experiences.

Customer Retention 130

Customer Retention Social Media Consumer Tailored 130

Parcel Pending

JUNE 3, 2021

However, demonstrating a great customer experience significantly increases customer loyalty. Lowers Acquisition Costs – To put it succinctly, customer retention is five times cheaper than acquisition 2. Employing the techniques discussed here enables you to keep an existing customer happy with your brand.

Customer Retention 52

Customer Retention Consumer Flow Tailored 52