Remove Balance Remove Customer Engagement Remove Management Remove Promotion
article thumbnail

Retail’s returns challenge: How to balance customer demands and overheads

Inside Retail

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. So retailers really need to be careful with what they are promoting to ensure it does not conflict with their messaging.”

Balance 234
article thumbnail

Retail’s returns challenge: How to balance customer demands and overheads

Inside Retail

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. So retailers really need to be careful with what they are promoting to ensure it does not conflict with their messaging.”

Balance 130
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How merging data analytics and retail management can drive business value

Inside Retail

By developing decisions based on sound, sustainable analytics-based information, multinational retail consultancy Scalene Group is positively impacting product ranging, category space allocation, store network development and even promotional pricing for retailers spanning three continents. Click through to Scalene’s website for further info.

article thumbnail

Business Growth through Digital Transformation: The Case of Premium and Luxury Brands

Retail Focus

Expert Manager at Univers Retail | Ephemeral Retailing Specialist | Published Author | Speaker In the dynamic and ever-evolving landscape of contemporary business, the concept of digital transformation has emerged as a pivotal force shaping industries and strategies at an unprecedented pace. Ghalia BOUSTANI.

article thumbnail

How retailers can boost loyalty in the zero-party era

Inside Retail

Their digital expectations have also risen exponentially, causing brands everywhere to face their biggest challenge yet – balancing customers’ desires for personalised interactions while fiercely protecting customer privacy. . Loyalty program management is vital to keep customers coming back for more.

article thumbnail

What Nordstrom’s Paul Smith pop-up says about the future of this retail trend

Inside Retail

He’s been able to sustain his longevity in the business through listening to his customers over the decades while successfully leading them through different eras of style,” Jian DeLeon, men’s fashion director for Nordstrom, commented. At the end of the day, we’re both fully invested in helping customers look great and feel their best.”.

article thumbnail

Aussie supermarkets have a trust problem. Here’s how they can fix it

Inside Retail

Lockdowns and the pandemic changed all of that, and today there’s hardly a CEO, board or management team that hasn’t taken the full dive into data and digital as their path to future success. What should follow is a golden era of customer engagement. For big retail businesses, the challenge is finding the balance.