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Lane Crawford CEO Jennifer Woo talks how to truly cater to customers

Inside Retail

Spontaneous 11pm store openings for VIP customers, curating the customer journey and the growing middle-class. “Our business opportunity is to be a curator of that journey and [to help the customer] discover our portfolio and merchandise. Our role as a curator is more important going forward. We’re still working on that.

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Mindreader: the power of hyper-personalisation in a new age of loyalty

Retail Focus

Streaming platforms are obvious frontrunners in the race, with TV brands making tailored recommendations into something of an art form. . Eero Martela, General Manager of digital sales consultancy Columbia Road. The data balance and leveraging tech. imagery or messaging) that is also customised just for them. Image: svetikd.

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The Impact of Commercial Office Fitouts on Business Productivity

Greater Group

Overview of Commercial Office Fitouts Commercial office fitout design , an integral aspect of office management and strategy, involves customising office spaces to meet specific functional and aesthetic requirements. Well-managed acoustics control noise levels, enhancing concentration and productivity.

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Welcome to the new customer experience

Inside Retail

Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. In an era when opaque data-use policies have jeopardised customer trust, retailers are increasingly cognisant of balancing AI-powered personalisation with privacy.

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How to Create a Better Working Environment for Your Retail Staff: 6 Simple Ideas

RetailMinded

Invite open dialogues between management and staff to let ideas and concerns flow freely. Prioritize Work-Life Balance through Flexible Scheduling A work-life symphony is essential in an age and day when demands soar through the roof and the lines often blur.

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How Bo & Luca’s founder navigated warfare whilst remaining true to her purpose

Inside Retail

In my spare time, I convinced an Indian tailor to let me come work in his studio and he opened my eyes to the world of hand embroidery and a historic skill called Tambour. We managed to have all of the gowns remade and sent out in time for all of our brides’ wedding dates. Here’s how we balance these two elements.

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How retailers are racing to meet the needs of older online shoppers

Inside Retail

This change in customer purchase habits has created a different balance in bricks versus online users, creating a change to our business model with many customers now being a blended type of customer using both online and bricks-and-mortar.”. Our site visits have increased 25 per cent,” Evans said. Font size and payment options.