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How to turn reverse logistics into good CX

Inside Retail

For every US$1 billion in sales, the average retailer incurs US$145 million in merchandise returns. A Statista study shows the most returned online purchases by category in the US, as of last December, were clothing (24 per cent), followed by bags and accessories (17 per cent) and shoes (17 per cent).

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New Men’s Wearhouse Layout Seizes on Latest Trends in Visual Merchandising

VMS

I n 2021, VISUAL MERCHANDISING is following three distinct trends: immersive experiences, interrupting traffic patterns and connecting with the customer. Dee Zunker Photography/Courtesy of Tailored Brands. It feels like an expansive walk-in wardrobe – intuitive and seamless. “We The attention to detail doesn’t stop there.

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Un-learn to Re-learn. How the current retail environment is reconditioning consumer’s behaviours.

Retail Focus

Where customers accustomed do consumption patterns in the past decades? Customers generally purchased mass-produced products designed for a wide range of consumers, instead of products tailored to their needs and preferences. Ghalia Boustani will be speaking at 3PM on the 19th April at the Visual Merchandising and Display Show.

Pattern 162
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One in 10: How retailers can navigate the looming threat of “returns fraud”

Inside Retail

Michael Townsley, professor at Griffith University’s criminology institute, told Inside Retail that “returns fraud” can involve various practices, including wardrobing (returning used or worn items), receipt fraud (manipulating or using fake receipts) and returning stolen merchandise.

Pattern 130
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Inside Nike’s cutting-edge, youth-centric sport hub in Singapore

Inside Retail

At the heart of Nike Orchard Road is a dedication to women and girls in sport, reflecting Nike’s commitment to creating meaningful innovations, designs, and experiences tailored to their needs.

Apparel 130
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London’s back, baby: Exploring three of the city’s retail hotspots

Inside Retail

There’s the Levi’s Tailor Shop, where customers can have their denim mended or customised, Zara’s flagship store inspired by renowned architect Frank Gehry and the Le Club Lacoste store concept, featuring bespoke fixtures, the UK’s first Lacoste pod fitting rooms, and an area dedicated to the brand’s classic polo shirts.

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Five modular fashion brands that are poised to transform the industry

Inside Retail

Recently, at Paris Fashion Week, luxury genderless fashion brand Botter released its Spring/Summer 2023 collection, which included tailored jackets, cardigans and dresses with sleeves that can be worn on the arms or around the body. It employs a variety of fastenings, including zips, press studs, buttons, and Velcro.

Fashion 100