How to turn reverse logistics into good CX
Inside Retail
MARCH 26, 2024
For every US$1 billion in sales, the average retailer incurs US$145 million in merchandise returns. A Statista study shows the most returned online purchases by category in the US, as of last December, were clothing (24 per cent), followed by bags and accessories (17 per cent) and shoes (17 per cent).
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