Remove tag service-provider
article thumbnail

How digital signage and kiosks can help stores match the online experience

Inside Retail

Having embraced digital shopping channels during the pandemic, Australian consumers have become well used to the personalisation and tailored content offered online. Research by Google, published in the company’s Spring/Summer Shopping Behaviours 2021 study, found 50 per cent of consumers say they now shop both in-store and online.

article thumbnail

R.M. Williams crafts quality and service from people and tech

Inside Retail

Williams’ global flagship store on Sydney’s George Street, which opened at the end of last year, revealing an industry-leading virtual showroom and customer service hub that is redefining the customer journey. Williams ethos and Paul Grosmann, who was appointed CEO in November 2021. At the heart of it all are the R.M.

Location 262
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Deep dive: What social commerce looks like around the world

Inside Retail

In the US, social commerce is anticipated to double to US$80 billion in annual sales between 2021 and 2025, putting the US second only to China in social commerce, although China outsells the US by a factor of 10. Because social media is where many consumers spend their time, and where they look for inspiration and discovery.

article thumbnail

TikTok versus Instagram: Who is dominating social commerce in 2022?

Inside Retail

Social commerce, or purchasing products and services within social platforms, represented just 4 per cent of the US retail e-commerce market in 2021. Live shopping is still in its infancy in the US, with 2021 revenues of just $US11 billion. Here are a few that targeted 2021 holiday shoppers. billion in sales in 2022.

article thumbnail

Opinion: Is the pandemic pet boom sustainable?

Inside Retail

But due to an increase in pet populations among higher-income households in developed countries, and the willingness of more affluent consumers to spend increasing amounts on their pets each year, we are seeing not only the premiumisation of pet food, but owners adopting a more holistic ‘whole of pet’ health mindset.

Gifts 246
article thumbnail

The Importance of Word of Mouth in Retail Marketing

Creative Displays Now

Word-of-mouth marketing or word-of-mouth advertising refers to your customers’ casual, organic conversations about your products, services or brand. WOM marketing is free — you only need to provide valuable products that satisfy consumer needs and the kind of service that makes them feel seen and heard by your brand.

article thumbnail

NRF 2022: Robomart Secures Patent Protecting Model to Provide Store-Hailing Services

VMS

The company, which is the world’s first store-hailing service, is revolutionizing the retail industry by delivering the fastest and most convenient shopping experience to consumers through its fleet of on-demand mobile stores. The average time from a consumer hailing a Robomart to completion of sale is nine minutes.