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Understanding the consumer of 2021

Inside Retail

Lockdowns with little advance notice, panic buying, supply chain disruptions, hastily made changes to health and safety regulations, and extreme swings in consumer needs and expectations. How did they fare and how have consumers changed due to their pandemic experience? Consumers unevenly impacted. Adaptability tested.

Consumer 242
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The future of retail: Five consumer drivers for success in 2021 & beyond

Inside Retail

At the risk of using yet one more trendy phrase, consumers also want “shoppertainment”. Download the Future of Retail Report and learn how to leverage the Five Drivers for success in 2021 and beyond. The post The future of retail: Five consumer drivers for success in 2021 & beyond appeared first on Inside Retail.

Consumer 246
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Do consumers really shop their values? Here’s what the data says, and why

Inside Retail

Australian consumers are becoming more conscious of the social, environmental, and economic implications of their purchasing choices. A recent report by Baptist World Aid, based on responses from over 2000 Australians surveyed by research firm McCrindle in September, revealed an increased awareness of the impact of consumer choices.

Consumer 264
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IRDC 2021: What’s your consumer (re)connection strategy?

VMS

Breakout Session: Pivoting to Meet New Consumer Demands: Creating a Brand Extension. As a new retail landscape emerges post-pandemic, consumers have already made it clear they crave authentic connection and real experiences with their brands. Register today for IRDC 2021 in Denver, Sept.

Strategy 105
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Booktopia fined $6 million for misleading consumers

Inside Retail

Between January 10, 2020 and November 2, 2021, the retailer admitted that its online terms of business contained “misleading statements” which illustrated that “consumers were only entitled” to a refund, repair or replacement if they notified the business within two business days of receiving a faulty product.

Consumer 130
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Lush left social media in 2021. Here’s why – and what happened next

Inside Retail

More than ever, consumers are aware and conscious of these topics. The report surveyed 12,000 global consumers on their sentiment towards Big Tech and expectations for brands online. So naturally, as our digital business has become a larger part of our sales mix, our values have evolved to encompass digital ethics.

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Retail wreckage: Business numbers fall as consumer spending slows

Inside Retail

The Australian Bureau of Statistics (ABS) released its count of business entries and exits for the 2022-2023 financial year on Tuesday, revealing the formation of 406,365 businesses, or 66,000 fewer than in 2021-2022. per cent in 2021-2022, outlining the post-lockdown boom in consumer spending. The downturn equates to a 1.4

Consumer 130