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Why Innovative Loyalty Card Programs Can Significantly Improve Customer Retention & Engagement

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Savvy retailers are updating their customer loyalty programs to increase customer satisfaction and ensure customer retention. The lure of loyalty cards remains the same since its inception: it’s more cost efficient to retain an existing customer than it is to acquire a new customer. Parcel Pending.

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Solving the Problem of Last-Mile Delivery to the Customer

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Retail stores continue to play a big role in the customer experience, bringing in impulse purchases, acting as brand builders, and efficiently traversing “the last mile” to get purchases into the hands of consumers and improve their customer retention rate. 2019, December 20). The Wall Street Journal. What’s Next?

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Solving the Problem of Last-Mile Delivery to the Customer

Parcel Pending

Retail stores continue to play a big role in the customer experience, bringing in impulse purchases, acting as brand builders, and efficiently traversing “the last mile” to get purchases into the hands of consumers and improve their customer retention rate. 2019, December 20). The Wall Street Journal. What’s Next?

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Influencer-Inspired Packaging Trends 2023

CRP

This is why the demand for unique and innovative digital marketing strategies has increased. A short production time, combined with a cohesive brand, marketing, and e-commerce strategy, paved Bing’s way to community-driven success. In 2019, she partnered with Joe’s Jeans on a new style of jeans called the Danielle Jean.

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How to Improve the Post-Purchase Experience for Your Retail Customers

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However, demonstrating a great customer experience significantly increases customer loyalty. Lowers Acquisition Costs – To put it succinctly, customer retention is five times cheaper than acquisition 2. Employing the techniques discussed here enables you to keep an existing customer happy with your brand.

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How to Improve the ROI of Your Customer Experience

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For many companies, customer experience falls into the purview of the Chief Marketing Officer. In a new study on digital experience , 52% of respondents report that their CMOs drive the customer experience strategy 4. Customer Experience Boosts Employee Retention. 2019, January 23). Retrieved from: [link].

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Yes, the Customer Experience Still Matters: Here’s Why

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The bottom line is that delivering a seamless omnichannel pickup and return experience from start to finish is key to customer retention and satisfaction – starting from the moment a customer chooses a pickup option to the final step of safely picking up their order. 2019, April 3). Retrieved from: [link].