Inside Retail

APRIL 22, 2024

According to a recent Euromonitor report, while consumer food-service value nears pre-pandemic levels in 2024, dining-in at restaurants will not return to pre-pandemic level until 2028 in Asia Pacific. Apac’s food-service spending surpassed pre-Covid levels in 2024, as revenues grew 12 per cent to more than US$1.2 trillion in 2023.

Consumer 147

Consumer Perspective Shopping Balance 147

Inside Retail

OCTOBER 18, 2023

Luxury fashion retailer Oroton has introduced a rental service in collaboration with technology and logistics company Rntr. The post Oroton launches app-driven fashion rental service after successful pilot appeared first on Inside Retail Australia.

Fashion 264

Fashion Accessories Accessories 264

Inside Retail

AUGUST 1, 2023

Woolworths Group and its subsidiary Woolstar have allegedly failed to pay more than $1 million in long service leave to 1235 former employees. As a result, discrete instances of potential non-compliance about long service leave were identified.” Meanwhile, Woolstar failed to pay $45,000 in entitlements to 36 former employees.

Balance 246

Balance Other 246

Inside Retail

FEBRUARY 7, 2023

The McDelivery service has finally made it Downunder, six years after it was launched overseas. for delivery and a 5 per cent customer service fee for orders over $12, QSR reports. Initially this new delivery service is available only in selected New South Wales locations. McDonald’s latest initiative comes at a cost however.

Location 246

Location 246

Inside Retail

JUNE 26, 2023

Food delivery service HungryPanda has teamed up with smart food locker service Foodifox to deliver orders straight to lockers in Melbourne. Further reading: HungryPanda acquires Easi to strengthen Asian food delivery The post HungryPanda partners with thermal food locker service, Foodifox appeared first on Inside Retail.

Design 243

Design 243

Inside Retail

JANUARY 3, 2023

Shopify calls its expanded service a composable stack for enterprise retailers called Commerce Components by Shopify (CCS). The service offers enterprises no rate limits thus allowing brands to integrate their existing systems with Shopify’s modular components. Further reading: Shopify buys into Australian climate-tech firm.

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Inside Retail

MAY 30, 2023

Specialty fashion retailer Mosaic Brands has been found guilty of 324 offences of underpaying long-service leave to 223 workers. Long service leave applies to most NSW employees who are full-time, part-time or casuals.

Fashion 246

Fashion Accessories Accessories 246

Retail Focus

FEBRUARY 2, 2024

It is more about providing top-notch customer services to give them a reason to choose your brand over the others and recommend it as well. Exceptional customer service goes beyond driving sales. Ramping up your customer services can give your business a winning advantage. It also fosters loyalty and builds a brand’s reputation.

Social Media 130

Social Media Perspective Tailored Strategy 130

Inside Retail

FEBRUARY 3, 2022

Global restaurant chain KFC launches its first drone-delivery service, partnering with Wing, to deliver hot food direct to homes and workplaces in Logan, Queensland. . Dave Ojiako-Pettit, Wing’s city manager in Queensland, says there has been a significant increase in drone-delivery services in South East Queensland recently.

Location 311

Location Management Other 311

Inside Retail

FEBRUARY 14, 2022

Ebay, Australia’s second-largest online marketplace, is launching a fulfilment service for vendors opening the way for 40,000 local sellers to contract out deliveries. He said Ebay’s research showed that nearly 73 per cent of Australian businesses believe it is important that marketplaces offer fulfilment services.

Other 279

Other Planning Management Consumer 279

Inside Retail

JANUARY 13, 2023

The post Chemist Warehouse launches online health scanning service appeared first on Inside Retail. Last June, Chemist Warehouse debuted its store-within-a-store luxurious beauty concept Ultra Beauty, signalling a much greater focus on the beauty sector and potentially a more competitive environment for both businesses in the future.

Beauty and Health 261

Beauty and Health Flow Display Concept 261

Inside Retail

SEPTEMBER 29, 2022

Appliance retailer Dyson has opened a Dyson Demo Service Centre at Sydney’s Moore Park. Customers can take their Dyson machines in-store for technical support, service or maintenance from a team of experts. Customers can take their Dyson machines in-store for technical support, service or maintenance from a team of experts.

Gifts 246

Gifts Display Location Space 246

Inside Retail

JULY 25, 2022

In electronics, for example, it’s almost unthinkable that a buyer could purchase a television, refrigerator or internet-enabled device without an installation service. So there’s a significant reduction in cost savings for brands by offering the service.

Consumer Electronics 130

Consumer Electronics Consumer Contrast Perspective 130

Inside Retail

MARCH 2, 2023

Major US retailers including Best Buy, Walmart and Amazon are increasing their offerings of healthcare and health-related products as inflation-wary Americans shift more of their budgets to services and away from goods. The partnership combines Atrium’s hospital-at-home program with Best Buy’s technological services, she said.

Other 246

Other Strategy Expansion Consumer 246

Inside Retail

APRIL 8, 2021

Customer service in a multi-cultural world is a complex matter. While good customer service rests on the ability to establish trust, rapport and demonstrate respect, how we achieve that differs across cultural groups. This can be an obstacle for a service professional trying to establish a relationship.

Rhythm 246

Rhythm Boutique Display Engagement 246

Inside Retail

JUNE 19, 2023

Argon & Co, the global management consultancy that specialises in operations strategy and transformation, is delighted to announce the launch of a new ANZ service offering: Intralogistics. The post Argon & Co ANZ introduces Intralogistics service offering appeared first on Inside Retail.

Flow 130

Flow Management Concept Marketing 130

Inside Retail

APRIL 25, 2022

Flower delivery service Lvly has been acquired for $35 million by Malaysian e-commerce company Limitless Technology. Established in 2015, the Melbourne-based startup offers a same-day flower delivery service. Established in 2015, the Melbourne-based startup offers a same-day flower delivery service.

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Planning Space Marketing Gifts 264

Inside Retail

OCTOBER 23, 2023

The service aims to provide “restaurant-quality meals” from a range of different cuisines that can be delivered directly to customers’ homes. The post Premium meal delivery service Providoor returns with new investment appeared first on Inside Retail Australia. The demand is there and we are ready to meet it.”

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Concept Line Location Strategy 130

Inside Retail

JUNE 22, 2023

Empathy In a post-pandemic world of increasing automation, artificial intelligence and self-service, the way customers engage with organisations is also changing. They can (and often prefer to) do many actions for themselves, having built the confidence to embrace self-service. Caring Customer service is a people-focused job.

Social Media 130

Social Media Engagement Customer Engagement Management 130

Inside Retail

SEPTEMBER 13, 2023

For resilience in these new waters, retailers must reshape conventional thinking and rekindle the essence of customer service. Become a service champion Proactive support demonstrates a deeper understanding of your customer, which grows trust by mitigating the frequency of customer-initiated interaction.

Tailored 130

Tailored Social Media Shopping Consumer 130

Inside Retail

JULY 5, 2021

Amazon Australia has broadened its reach in the region, and is now officially offering its services to customers in New Zealand. The service will certainly be able to take advantage of the business’ recently announced Western Sydney robotic fulfilment centre , which is set to “effectively double” Amazon’s operational footprint in Australia.

Management 246

Management Marketing 246

Inside Retail

MAY 20, 2021

Automotive retailer Repco has nearly a century of industry experience under its belt, so it should be no surprise that the team excels at customer service. Modern customers expect high service levels from online orders — whether in-store pickup or delivery — and Covid-19 only amplified this need,” a Repco spokesperson said.

Tailored 195

Tailored Marketing Consumer Management 195

Inside Retail

MARCH 3, 2022

The post Oroton to offer circular wardrobe service online, with AirRobe appeared first on Inside Retail. Hannon Comazzetto, founder and CEO of AirRobe added that it is inspiring to see ‘leaders’ in the fashion ecosystem take the lead by driving the industry to a circular one.

Fashion 246

Fashion Form Strategy Accessories 246

Inside Retail

OCTOBER 24, 2022

Coles has teamed up with drone-delivery service Wing to extend its store-to-door delivery service in selected Gold Coast suburbs. The pilot service will be available in Ormeau, Ormeau Hills, and Yatala suburbs and will gradually grow to nearby sites. The drone delivery service will be available from November 2.

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Expansion Concept Shopping Consumer 130

Inside Retail

JUNE 21, 2021

Speaking at a webinar, hosted by Inside Retail , Andrew Hoff, head of technology for retail at Co-op UK, highlighted the importance of self-service as a quick and safe checkout option, particularly at the height of the pandemic. Self-service] continues to be our predominant kind of point-of-sale. In-app vs self-service.

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Shopping Engagement Consumer Line 246

Inside Retail

FEBRUARY 22, 2022

Australian food-delivery service Menulog has added more than 2200 convenience and grocery partners as demand surges. Customer demand is expected to rise this year and Menulog wants to prioritise its grocery and convenience delivery services even though retail trading restrictions have eased.

Planning 130

Planning Consumer Marketing 130

Inside Retail

FEBRUARY 22, 2022

Australian food-delivery service Menulog has added more than 2200 convenience and grocery partners as demand surges. Customer demand is expected to rise this year and Menulog wants to prioritise its grocery and convenience delivery services even though retail trading restrictions have eased.

Planning 130

Planning Consumer Marketing 130

Retail Times

APRIL 30, 2024

EDEKA Jaeger, part of the EDEKA Group, which is one of the leading German supermarket organizations, is now offering customers in the 24/7 store at Stuttgart Airport the opportunity to authorize the purchase of age-restricted goods like alcoholic beverages at the self-service checkout using automatic age recognition.

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Retail Focus

APRIL 21, 2023

Through The Handbag Clinic’s in-store restoration services, Fenwick customers can shop with increased confidence and feel empowered to invest in luxury handbags and shoes, knowing there is an after-care programme in place that far exceeds standard warranties. Prices are bespoke and start from £19.95

Fashion 147

Fashion Department Stores Accessories Accessories 147

Inside Retail

DECEMBER 1, 2022

Ikea Australia has launched a gift registry service to make gift giving and receiving easier for customers. Likewise, the in-store App Checkout is a self-service feature now available across all 10 Ikea stores in the country following a successful trial in Queensland.

Gifts 130

Gifts Shopping Management Consumer 130

Inside Retail

FEBRUARY 26, 2023

Alongside giving your callers a positive first impression of your brand, having a professional phone answering or virtual receptionist service ensures efficient and effective communication with customers 24/7. Things can fall through the cracks during peak times, affecting customer service.

Management 130

Management Other 130

Inside Retail

NOVEMBER 2, 2021

Online bookstore Booktopia has launched a subscription ebook service in Australia, giving its customers access to more than 500,000 titles for $13.99 The post Booktopia launches ebook subscription service appeared first on Inside Retail.

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Inside Retail

JANUARY 19, 2023

Private and individual pet cremation services ensure each pet receives a dignified farewell, and a dedicated send-off lobby with wake and prayer services, so pet owners can spend the last moments with their pets in privacy and comfort. Pet parents can choose from urn or keepsake options to commemorate their late pets.

Curate 130

Curate Strategy Accessories Accessories 130

Inside Retail

DECEMBER 15, 2022

Melbourne-based delivery service YourGrocer has closed down its business as of today. The post Another delivery service bites the dust: YourGrocer shuts down appeared first on Inside Retail. The company allowed customers to order from various retailers and fresh food producers, which boomed during the pandemic.

Marketing 130

Marketing 130

Inside Retail

FEBRUARY 2, 2023

Zeller, one of Australia’s fastest-growing companies, has announced new financial services products that mean any Australian business can now use the company’s products, including a free, standalone transaction account and debit card that replace the outdated solutions provided by Australia’s traditional business banks.

Management 130

Management Merchandising 130