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Welcome to the new customer experience

Inside Retail

Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. To do so, marketers are leveraging more data, technologies, and channels to create this type of relevant and customised customer journey. Revolutionising loyalty programs.

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What John Lewis’ $195m deal with Google says about the future of retail

Inside Retail

Zak Mian, chief transformation and technology officer at the John Lewis Partnership, said a potential use case was an image scanning feature in the John Lewis app, which customers could use to show the retailer’s home design stylists a room they’re looking to furnish. We’re looking forward to an era of fresh innovation,” Mian said.

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Latest retail marketing research reveals that ‘Generation Z’ still prefer real shops

Barber Design

According to the latest retail marketing research by IBM, ‘digital natives’ still prefer shopping in bricks and mortar stores to shopping online. And retailers must acknowledge and respond quickly to this – because ‘Generation Z’ is going to be much bigger than ‘Generation X’. They require transparency.

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Revealed: How retailers can satisfy consumers facing cost-of-living challenges

Inside Retail

Last year, retailers were forced to focus on finding ways to mitigate the impact of the cost-of-living crisis on shoppers. Choco Up commissioned this report because we believe it is paramount that leaders of e-commerce businesses who are seeking sustained success understand the diverse shopper personas in today’s retail market.”

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How To Get Your Products Placed in Walmart

Retail Bound

A distributor ships many different vendors’ products into a retailer such as Walmart. By using a distributor, Walmart has fewer vendors to manage on a day-to-day basis. You will still have to sell the product to Walmart but if you have a distributor in place to ship, you are one step closer to getting a ‘Yes’ from the retail buyer.

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Why luxury Aussie retailers are missing a major consumer segment

Inside Retail

According to Bastion Insights, a strategy consultancy specialising in cross-cultural insights, luxury Australian retailers have – by and large – struggled to effectively engage with local consumers of South Asian or Mainland Chinese descent.

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The CFO-CMO balancing act: Marketing efficiency goals that keep everyone happy

Inside Retail

The CFO will appreciate this focus on maximising every dollar, leading to more informed investment decisions. Build a compelling ROI case: When you present performance data that clearly links marketing spend to revenue growth, boardroom conversations become a lot easier.

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