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The key to better boards? More women with hands-on retail experience

Inside Retail

Australia’s three most iconic retail companies will now be led by women with Wirth and Bardwell joining Leah Weckert who took up the top job at Coles last year. In announcing her appointment, Myer credited Wirth with transforming Qantas Loyalty into one of Australia’s most successful customer engagement and omni-retail businesses.

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Pricer ESLs deliver investment payback period of 18 months, new study shows

Retail Focus

Having conducted in-depth interviews with representatives of three grocery retail businesses that have deployed Pricer in their stores, Forrester combined the results into a composite organisation that is an omnichannel grocery retail chain with 500 stores. million Euros.

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“A big opportunity”: Amazon betting big on palm-only payment tech

Inside Retail

It has been stated that Amazon could be deploying its palm recognition payment services in locations such as sports stadiums, airports and other retail chains too. Wherever customers engage in retail, sports, or entertainment events like concerts, Amazon’s palm recognition payment system can be adopted.

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Analysis: The driving force behind Hong Kong’s retail revolution

Inside Retail

The brands that will lead tomorrow’s retail industry are those that make digital transformation a centerpiece of their strategies. This digitalisation must transform every part of the business ecosystem, from sourcing and logistics to sales and customer engagement. Digital technologies can also open new opportunities.

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Brick & Mortar Remains King: The Value of In-Store Experiences

Parcel Pending

Clearly, the year 2020 was the year of e-tailing, e- shopping , and eCommerce with Digital Commerce 360 reporting that US “ retail chains will end the year with a collective 76.8% However, don’t write off brick and mortar retail stores yet. Put simply: customers want to purchase effortlessly and seamlessly across every platform.

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Retail crime: Why foiling shoplifters takes a team effort

Inside Retail

When we sought answers from LP managers, enquiring about the tactics customers engaging in theft employed, their responses were both enlightening and disheartening. Heightened security measures can mitigate losses, but they risk eroding the customer experience – and revenue – if other businesses do not follow suit.