Inside Retail

JULY 11, 2023

We want customers to come back when they want to treat themselves to something heavenly, that’s our mission,” she added. She is also focused on increasing the brand’s outreach through social media by creating a ‘love letter’ approach to customer engagement.

Reimagine 130

Reimagine Social Media Customer Engagement Management 130

Inside Retail

FEBRUARY 7, 2024

This growing demand for AI intervention underscores a pivotal shift in consumer expectations, signalling an opportunity for retailers to reimagine the shopping experience. Imagine a virtual assistant that can sense distress or confusion in a customer’s voice or text message and respond with empathetic guidance to further build brand trust.

Focal Point 130

Focal Point Shopping Consumer Engagement 130

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time.

Engagement 52

Engagement Customer Engagement Management Location 52

Greater Group

SEPTEMBER 24, 2019

In retail, the rise of e-commerce has sparked worry about the relevance of brick-and-mortar and prompted retailers to reimagine the way they use tech to promote their products and engage shoppers. SMALL & TEMPORARY FORMATS : Temporary retail building.

Display 52

Display Shopping Engagement Customer Engagement 52

Inside Retail

JANUARY 8, 2024

Driscoll cited data from Lionesque Group, a leading creator of pop-ups, which showed that nearly half of Gen Z shoppers who primarily shop online prefer to engage with brands through experiential pop-up activations when shopping in person. She believes that the key elements of a successful pop-up are authenticity and engagement.

Engagement 130

Engagement Shopping Artistic Marketing 130

Inside Retail

SEPTEMBER 1, 2022

From maintaining supply chains to reimagining stores to safeguarding privacy, today’s retail and consumer goods companies are under constant pressure. Traditionally retailers plan early, by locking digital experiences and going into code freeze in early fall. New e-commerce engagement models can be difficult to integrate.

Social Media 130

Social Media Engagement Reimagine Customer Engagement 130