2020 Customer Engagement Shopping Tailored 
Inside Retail
JANUARY 12, 2023
Social commerce – shopping on social media platforms – is expected to reach US$1.2 As far back as May 2020, an Ipsos study indicated that two-thirds of Americans were buying directly on, or discovering products through, social media. TikTok’s Hashtag Challenge Plus enables users to shop for products associated with a sponsored hashtag.
Inside Retail
APRIL 29, 2021
In the two digital campaigns, “Vote For Your Favorite Long Sleeve Polo Color” and “New Outerwear Collection for Fall/Winter 2020,” Lacoste sought to learn the fashion preferences of their consumers and how consumers prefer to wear their clothes. Retailers, we’ve got the best content tailored just for you.
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Retail Focus
APRIL 4, 2024
Luxury brands prioritise the customer experience in their digital transformation efforts. Luxury brands are increasingly using customer data and artificial intelligence to offer highly personalised shopping experiences (Economist 2017). Luxury brands are offering enhanced post-purchase support through digital channels.
Inside Retail
AUGUST 17, 2021
Amid the upheaval in 2020, we were quick to adjust to circumstances. Shopping habits also shifted as we were forced to shop online, having no other options available during lockdown periods. It’s a matter of deeply understanding the needs of the shoppers in those markets and creating an inimitable shopping experience.
Parcel Pending
FEBRUARY 28, 2023
Customer experience depends on many factors: doing research about a product on social media , shopping in-store, visiting the company’s website, choosing a delivery method, and even navigating the return process. All of these together form the basis of a customer ’s judgment about the a retailer ’s brand and products.
Parcel Pending
FEBRUARY 28, 2023
Customer experience depends on many factors: doing research about a product on social media , shopping in-store, visiting the company’s website, choosing a delivery method, and even navigating the return process. All of these together form the basis of a customer ’s judgment about the a retailer ’s brand and products.
Parcel Pending
APRIL 21, 2021
Clearly, the year 2020 was the year of e-tailing, e- shopping , and eCommerce with Digital Commerce 360 reporting that US “ retail chains will end the year with a collective 76.8% Physical retail stores continue to play a powerful role in shaping the shopping experience. The Value of Omnichannel Shopping Experiences.
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