Inside Retail

MAY 11, 2023

Back in 2016, the brand was focused on a specific customer persona called “Aspirational Amy”. Plans to proceed with the appointment of Erica Berchtold, soon-to-be CEO of B&L Group, and current CEO of The Iconic, suggest that widening the brand’s appeal and meeting the value aspirations of a broader group must be on the cards.

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Inside Retail

JULY 6, 2021

Despite the numerous obstacles the retailer faced in 2020, Jeanswest managed to retain the trust and loyalty of consumers, recently taking the title of Clothing Store of the Year 2020 in the Roy Morgan Customer Satisfaction Awards. Without [our customers and our team], we wouldn’t have come this far.

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Inside Retail

JUNE 8, 2022

It’s been a year in the making,” Wilkinson, who is also general manager of new business at Brand Collective, told Inside Retail. Mate was founded by sister and brother Julie Kronstrøm Carton and Christian Adel Michael in 2016. Mate is doing a lot in the fashion space, so there was a good synergy there,” Wilkinson said.

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Inside Retail

MAY 29, 2024

The results are impressive considering less than 10 years ago, in 2016, the company’s namesake brand, Abercrombie & Fitch, was ranked as one of the most hated retailers in the US by the American Customer Satisfaction Index. Net income rose six times over to hit US$115.1

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Inside Retail

MARCH 24, 2024

The story so far Sacoor was diagnosed with Type 1 diabetes as an eight-year-old in 2016. Witnessing the financial challenges faced by many in managing this condition motivated me to take action. Speaking to Inside Retail , Sacoor shared her motivation behind the brand, and the profound mission driving this youthful endeavour.

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Inside Retail

OCTOBER 13, 2021

Services such as click-and-collect and free online returns were rolled out in less than six months, instead of 18 months as originally planned, and now, the national menswear retailer is re-evaluating what it hopes to accomplish over the next few years. The effort we’ve put in has yielded some pretty amazing results,” Dalke said. “It

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Inside Retail

OCTOBER 25, 2022

Here, we speak with CEO Craig King about the business’ revitalisation under General Pants, its in-store experience, plans for expansion in Australia, the UK and US, and the magic behind the number 23. But by 2019, it was a healthy business, and it was always the plan for it to be an independent business down the track.

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Inside Retail

AUGUST 17, 2023

When we sought answers from LP managers, enquiring about the tactics customers engaging in theft employed, their responses were both enlightening and disheartening. For LP managers, the escalating frequency and intensity of customer theft pose a pressing dilemma unlikely to dissipate soon.

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Inside Retail

MARCH 27, 2022

Here, CEO Roumen Staykov and general manager Josh Willoughby discuss how the brand began, its expansion plans and how it’s become part of the Adelaide running community. Josh was actually from the Jogger’s World business and he was managing that particular store. Inside Retail : What’s the story behind Sportitude?

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Inside Retail

NOVEMBER 9, 2022

Emerging shortly after the legalisation of medicinal cannabis in Australia in 2016, the female-led boutique pharmacy operates in an architecturally designed space, offers a holistic approach to customer service, and specialises in cannabinoid medicine, plant-based therapies and nutraceuticals.

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