How Toys ‘R’ Us aims to bring joy and wonder back to the brand
Inside Retail
NOVEMBER 6, 2023
Penny Cox recently took over as CEO of Toys ‘R’ Us in Australia and New Zealand. Here, she discusses her philosophy for finding and managing good people, the global company’s sprawling plans for expansion, the importance of an exciting customer experience in toy stores, and more. I love the category of toys and babies.
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