12 2020 Customer Retention Other Strategy 
Parcel Pending
JUNE 24, 2021
Retail stores continue to play a big role in the customer experience, bringing in impulse purchases, acting as brand builders, and efficiently traversing “the last mile” to get purchases into the hands of consumers and improve their customer retention rate. Perceived Wait Time for Customers. 8-12 minutes.
Parcel Pending
JUNE 24, 2021
Retail stores continue to play a big role in the customer experience, bringing in impulse purchases, acting as brand builders, and efficiently traversing “the last mile” to get purchases into the hands of consumers and improve their customer retention rate. Perceived Wait Time for Customers. 8-12 minutes.
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Parcel Pending
APRIL 30, 2021
The average time between customer arrival at curbside and order pickup is 8-12 minutes. Curbside pickup at retail stores surged 208% in April 2020 due to the start of the coronavirus pandemic 3. In fact, it was up by 52% in 2020 4. This can impact operational costs and the customer experience. 2020, April 7).
Parcel Pending
JUNE 3, 2021
In fact, a HubSpot study showed that only 12% of shoppers believe these retailers 1. However, demonstrating a great customer experience significantly increases customer loyalty. Lowers Acquisition Costs – To put it succinctly, customer retention is five times cheaper than acquisition 2. 2020, June 2).
Parcel Pending
JANUARY 21, 2022
grocery store shoppers are most concerned about a perceived threat of contracting the virus from other customers 1. Whereas in- store shopping in early to mid-2020 was all about not touching anything or social distancing, the new goal for retailers who are determining how to improve in-store experience is to limit human interaction.
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