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Analysis: The driving force behind Hong Kong’s retail revolution

Inside Retail

The brands that will lead tomorrow’s retail industry are those that make digital transformation a centerpiece of their strategies. This digitalisation must transform every part of the business ecosystem, from sourcing and logistics to sales and customer engagement. But with big data comes big responsibility.

Consumer 147
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Brick & Mortar Remains King: The Value of In-Store Experiences

Parcel Pending

Clearly, the year 2020 was the year of e-tailing, e- shopping , and eCommerce with Digital Commerce 360 reporting that US “ retail chains will end the year with a collective 76.8% However, don’t write off brick and mortar retail stores yet. Put simply: customers want to purchase effortlessly and seamlessly across every platform.

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Retail crime: Why foiling shoplifters takes a team effort

Inside Retail

Customer theft has long been recognised as retailers’ primary source of loss, accounting for about half of all crime-related losses. When we sought answers from LP managers, enquiring about the tactics customers engaging in theft employed, their responses were both enlightening and disheartening.