E-commerce teams: The unseen keys to success
Inside Retail
FEBRUARY 9, 2022
Despite most shops being closed, retail sales rose 11 per cent during lockdown, largely because people didn’t have much else to spend money on. Clothing retail went up 20 per cent, even though people had nowhere to go. Making space for autonomous flow of colleagues servicing the front- and back-stage CX is incredibly important.
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