Customer Engagement Customer Retention Engagement Pattern 
RetailMinded
JULY 29, 2023
This has led to the emergence of social commerce , where customers can connect with brands they identify with through various platforms. Finally, there has been a significant shift towards experiential retail, with customers expecting more than just products from retailers.
RetailMinded
JULY 29, 2023
This has led to the emergence of social commerce , where customers can connect with brands they identify with through various platforms. Finally, there has been a significant shift towards experiential retail, with customers expecting more than just products from retailers.
CRP
JANUARY 27, 2023
Unboxing not only supports brand storytelling, but also drives customer loyalty and the opportunity to go viral. Underwear brand Parade surprises and delights its customers with their e-commerce packaging, using bright colors and a quirky tone of voice that engages the recipient at every touch point.
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