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Lane Crawford CEO Jennifer Woo talks how to truly cater to customers

Inside Retail

Spontaneous 11pm store openings for VIP customers, curating the customer journey and the growing middle-class. Back then, everyone was talking about first-, second- and third-tier cities, but a critical mass has formed and the middle class is growing. Our role as a curator is more important going forward.

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Stop, collaborate and listen: What big business can learn from small stores

Inside Retail

In an era dominated by big-box retailers and e-commerce giants, small independent retailers on main streets have managed to carve out a niche for themselves. By forming partnerships, local traders can leverage their collective strengths, share resources, and engage in joint marketing efforts.

Tailored 147
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“Redefining what it means to step foot in a toy store”: Toys R Us GM

Inside Retail

Under the leadership of Adelene Teo, general manager for Singapore, Brunei & Thailand, Toys R Us has not only reinvented its store design but also curated an exclusive range of merchandise, paying homage to local icons and inviting international collectors to explore unique offerings. “We

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Mindreader: the power of hyper-personalisation in a new age of loyalty

Retail Focus

Streaming platforms are obvious frontrunners in the race, with TV brands making tailored recommendations into something of an art form. . Eero Martela, General Manager of digital sales consultancy Columbia Road. Disney +, for example, is a perfect model for the collisional power of big data and tech.

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Revitalizing The Future Of Work Through She, We And Me Spaces

All Work

This is evidenced by the National Institute for Health Care Management (NIHCM) Foundation’s recent report which revealed 75 percent of employees between the ages of 18-24 reported having “at least one adverse mental or behavioral health symptom.” Curated experiences fold into the ecosystem that solves individuality and personal connection.

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How luxury travel brand Scott Dunn caters to ultra-high-net-worth customers

Inside Retail

We also often get requests from guests travelling to Europe to have experiences with expert art curators and academics accompanying them to cultural sites, like museums or archeological sites, to give them keen insights into the locations that they visit. We’ve done an exclusive after-hours private tour of the Louvre with an expert curator.

Tailored 130
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Vincent Van Duysen transforms Milanese palazzo into "sensual" Ferragamo store

Dezeen

The rest of the spaces are organised and designed to evoke the rooms of a grand villa, each with a unique character tailored to reflect the collections it holds. Mancuso also used the circular ceramic petals, intended to evoke fantastical aquatic flora, to form a display table placed at the boutique's entrance.