Remove tag pandemic
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Squad shopping and self-improvement: Five consumer trends to watch in 2023

Inside Retail

Recent years have seen rapidly evolving changes in all areas of consumer behaviour and there is little doubt it will continue in terms of the products and services that people want, who they want them from, and where and when they want to access them.

Consumer 130
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How two decades in retail informed Jo Mercer’s new venture, Matilda Life

Inside Retail

Jo Mercer: The pandemic was a time for soul searching and reflection on an industry I had worked in since I was 18 years old. We have four key principles that we will not compromise on, even as we grow: Australian manufacturing, sustainability, quality and a fair price – buying Australian doesn’t have to mean a designer price tag.

Fashion 130
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Managing retail touchpoints for a positive customer experience

Retail Focus

During and following the pandemic, retail formats have changed on several levels. To enable real-time inventory management, brands include RFID (radio frequency identification) tags. They can easily trace their product to the store and then to consumers. Retailers invest in the physical store’s atmosphere.

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Why retail is already leading the way on ‘values-based capitalism’

Inside Retail

Ahead of the game Even before the Covid-19 pandemic hit its peak, retailers around the world had been making strong inroads in their environmental, social and governance (ESG) aims. Sometimes, despite the price tag, more expensive and sustainably made items can be better value than a bargain buy.

Pattern 130
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The Future of Retail in the New Era of Risk

Retail Prophet

A shock to the system of western merchants and consumers who had largely operated with an assumption of unconstrained access to whatever they’ve wanted, whenever they’ve wanted it. But in the process also opened global consumer markets to risks that would make the cotton collapse of 1861 look like a picnic.