Inside Retail

AUGUST 23, 2022

And while the business’ sales stayed flat compared to FY21, Endeavour Group has managed to diversify itself across the alcohol retail space, with a number of new brands and offers now online, signalling new potential moving forward. Compared to the beginning of Fy20, before Covid-19 hit, retail sales were up 12.7

Planning 130

Planning Pattern Customer Engagement Balance 130

Inside Retail

FEBRUARY 9, 2022

Despite most shops being closed, retail sales rose 11 per cent during lockdown, largely because people didn’t have much else to spend money on. Clothing retail went up 20 per cent, even though people had nowhere to go. Making space for autonomous flow of colleagues servicing the front- and back-stage CX is incredibly important.

Engagement 130

Engagement Beauty and Health Social Media Flow 130

Retail Insider

JUNE 24, 2021

The seismic consumer shift from offline to online shopping presents an important moment for retailers to rethink traditional models and redefine the shopping experience in a truly customer-centric way. Our personalisation model is perfectly placed to meet and grow with the needs of customers in this new era of shopping.

Space 52

Space Shopping Engagement Consumer 52