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“A big opportunity”: Amazon betting big on palm-only payment tech

Inside Retail

MARCH 26, 2023

A nuanced perspective In terms of the Amazon and Panera partnership, Ladd feels this collaboration is a natural fit for Amazon. Amazon is one of the leading technology innovators in the world and the company understands the importance of removing friction and increasing customer experience. That’s false.

Location 130
Location Perspective Customer Engagement Expansion 130
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How technology can drive meaningful engagement between store staff and shoppers

Inside Retail

FEBRUARY 21, 2024

Consumers shopping in physical stores are seeking a more personalised and relevant engagement with retailers today, based on their needs and desires – they want more than conversations with sales associates merely trying to sell them something. Customers appreciate it: they want a more friendly engagement.

Engagement 130
Engagement Layout Perspective Shopping 130
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