Opinion: Don’t make your returns problem an experience problem
Inside Retail
AUGUST 15, 2021
Online shopping has surged by 30 percent since the pandemic began and the share of e-commerce as a purchasing platform is continuing to grow. The shape this takes will depend on the retailer’s target segment, product offering and broader business strategy. Viewing returns simply as a cost to be mitigated is myopic messenger-shooting.
Let's personalize your content