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Opinion: Don’t make your returns problem an experience problem

Inside Retail

Online shopping has surged by 30 percent since the pandemic began and the share of e-commerce as a purchasing platform is continuing to grow. The shape this takes will depend on the retailer’s target segment, product offering and broader business strategy. Viewing returns simply as a cost to be mitigated is myopic messenger-shooting.

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Why Ikea, Nike, Li Ning and Atelier100 are going hyper-local

Inside Retail

During the course of the past two years, the Covid pandemic has altered our shopping behaviours in small yet discernable ways as our mobility had been limited. That prompted a surge in cross-border shopping but has also increased loyalty to and patronage of local retailers.

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Sleep.8 ‘Awakens’ the Kings Road with debut central London store launch

Retail Focus

The store launch of sleep technology and home furnishings brand Sleep.8, 8, complemented with interior pop-ups Libby Blakey Designs and Mews Furnishings highlights our responsive shops on demand leasing strategy.