Here’s what a great retail experience looks like in Hong Kong: KPMG
Inside Retail
DECEMBER 8, 2022
Brands such as Adidas, Apple, Decathlon, DHL, Ikea, Lululemon, Marks & Spencer, Netflix and Sun Life were the main leaders in the CX space, according to the survey. As a result, retailers need to leverage data and collaborate with stakeholders, as well as financial institutions, to curate a seamless omnichannel customer experience.
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