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How technology can drive meaningful engagement between store staff and shoppers

Inside Retail

Consumers shopping in physical stores are seeking a more personalised and relevant engagement with retailers today, based on their needs and desires – they want more than conversations with sales associates merely trying to sell them something. We all get the need to be online.

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Analysis: The driving force behind Hong Kong’s retail revolution

Inside Retail

Retailers and consumers have been urged — or forced — to take their transactions into the digital marketplace. Statista, 2021) According to a digital retail survey conducted by KPMG and YouGov in 2019, 77 per cent of mainland respondents described themselves as “tech savvy.” New consumers. New brands . New operations.

Consumer 147
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“A big opportunity”: Amazon betting big on palm-only payment tech

Inside Retail

According to Brittain Ladd, a business leader at BCL Consulting, he feels that these Amazon Go stores have not resonated with consumers, that they are incredibly expensive to build and operate, and that the technology has failed to increase sales. The company used to operate 29 of these stores, they will now only operate 21.

Location 130