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Here’s what a great retail experience looks like in Hong Kong: KPMG

Inside Retail

Retail is becoming more about physical presence and promotion with online ordering and delivery being the actual purchase point,” he said. They also want it to flow seamlessly across all touch-points, combining the convenience of online shopping with the service of offline retail. Online specials. Future recommendations.

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Languishing in the time of Covid

Inside Retail

Leaders who model positive behaviours such as staying active, talking openly about their own mental health, and promote an environment of psychological safety can create a positive trickle-down effect in the workplace. Make time for flow. New research shows that a state of flow (ie. Strategies to deal with languishing.

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