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Managing retail touchpoints for a positive customer experience

Retail Focus

As consumption is becoming less focused on the product and more focused on the experience of accessing the product, new brand management practices are being shaped, whether at luxury or mass industry levels. Brands are looking at ways to add value to the customer’s journey within their spheres. . What lessons can be learned?

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Studio Giancarlo Valle transforms historic Stockholm cinema into tactile rug showroom

Dezeen

The building is a 20th-century former movie theatre and it was critical to maintain a sense of grandness when entering the space," he added. The brand managed to find a Swedish company that could replicate the original terrazzo to cover the entire floor area. These are used to decorate the walls and floors of the showroom.

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Why retail powerhouse FJ Benjamin is bullish on growth in Southeast Asia

Inside Retail

FJ Benjamin, a leading brand management company in Singapore with a portfolio of more than 20 iconic brands including Cole Haan, Marc Jacobs, Rebecca Minkoff and Guess, is back in the black after announcing a full-year profit of $3 million in FY22. Cole Haan, another brand in the group’s portfolio.