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Brick & Mortar Remains King: The Value of In-Store Experiences

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Clearly, the year 2020 was the year of e-tailing, e- shopping , and eCommerce with Digital Commerce 360 reporting that US “ retail chains will end the year with a collective 76.8% However, don’t write off brick and mortar retail stores yet. BOPIL Boosts Customer Satisfaction, Sales, & Loyalty. 2020, May 14).