2019 Customer Engagement Retail Chains Shopping 
Inside Retail
AUGUST 17, 2023
The study reveals a worrisome trend: All major categories of retail crime have increased since the previous study conducted in 2019. However, what’s particularly alarming is the substantial rise in the costs attributed to customer theft, which have surged by 20 per cent between 2019 and 2022.
Inside Retail
JUNE 15, 2021
Retailers and consumers have been urged — or forced — to take their transactions into the digital marketplace. But for Mainland China, this online shopping behaviour has long been considered normal. billion yuan in 2019. One worrying trend that emerged was the erosion of trust between customers and brands.
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