R.M. Williams crafts quality and service from people and tech
Inside Retail
FEBRUARY 14, 2024
It fuses technology and human touch in a virtual retail space that is at the forefront of customer service innovation. The focus on personal service can further be seen on the iconic tag attached to every pair of R.M. The store’s virtual showroom, dubbed ‘The Homestead’, reflects how important omnichannel is for R.M.
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