Mediocre interactions are plaguing retail. Here’s how to fix it
Inside Retail
MARCH 20, 2024
An airline staff member walks up to me and, without eye contact or a smile, asks for my boarding pass, overrides the self-service kiosk, prints the baggage tags and tags the luggage, all in silence. At the restaurant: I arrive where my colleagues suggested they would be and eventually find them. I find the product.
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