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What is Omni-channel Retail?

Retail Bound

The retail landscape has been dramatically changing in recent years, forcing businesses to accommodate multiple channels when selling to consumers. When it comes to offline retail sales, one of the most popular retail channels is still brick-and-mortar stores. It is a $3.9

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How Malaysian department store Pavilion is connecting with customers

Inside Retail

The retail industry in Malaysia has struggled during Covid, but shopping centre Pavilion in Kuala Lumpur has continued to find a way to reach consumers. Here, we chat with CEO of retail, Dato’ Joyce Yap, about the future of malls and how sector have evolved in the past year.