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Revealed: Raffles’ strategy to lure back in luxury customers

Inside Retail

Raffles City Singapore has welcomed an exciting slate of international brands with new and exclusive concepts. The new stores at the iconic luxury mall are designed to expand its lifestyle, beauty and food and beverage offerings so shoppers can get a taste of specially curated merchandise and unique shopping experiences. “We

Strategy 130
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Behind the scenes of Baby Bunting’s long-awaited digital transformation

Inside Retail

In 2019, Baby Bunting relaunched its e-commerce site on a new platform that was intended to give the specialty retailer more digital features and functionality. The retailer ended up writing off the entire cost of the $3.2 million, representing nearly a quarter of the retailer’s total sales.

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How Malaysian department store Pavilion is connecting with customers

Inside Retail

The retail industry in Malaysia has struggled during Covid, but shopping centre Pavilion in Kuala Lumpur has continued to find a way to reach consumers. Here, we chat with CEO of retail, Dato’ Joyce Yap, about the future of malls and how sector have evolved in the past year.

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What is Omni-channel Retail?

Retail Bound

Although many new product companies are finding success selling on Shopify or Amazon, online sales still only represent 20% of all retail sales, whereas offline channels like brick-and-mortar locations, catalog, TV Shopping and Reward and Incentive markets represent 80%.