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What is Omni-channel Retail?

Retail Bound

The retail landscape has been dramatically changing in recent years, forcing businesses to accommodate multiple channels when selling to consumers. Finding a way to sell across all channels, is where the concept of omni-channel retailing comes in. Retail stores is by far the largest retail market segment at $6.5

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How Malaysian department store Pavilion is connecting with customers

Inside Retail

The retail industry in Malaysia has struggled during Covid, but shopping centre Pavilion in Kuala Lumpur has continued to find a way to reach consumers. Here, we chat with CEO of retail, Dato’ Joyce Yap, about the future of malls and how sector have evolved in the past year.