Remove 2019 Remove Customer Engagement Remove Retail Chains Remove Strategy
article thumbnail

Analysis: The driving force behind Hong Kong’s retail revolution

Inside Retail

Statista, 2021) According to a digital retail survey conducted by KPMG and YouGov in 2019, 77 per cent of mainland respondents described themselves as “tech savvy.” billion yuan in 2019. According to a recent white paper on the state of AI in Hong Kong, many retailers are still at the early stages of their digital journeys.

Consumer 135
article thumbnail

Retail crime: Why foiling shoplifters takes a team effort

Inside Retail

The study reveals a worrisome trend: All major categories of retail crime have increased since the previous study conducted in 2019. However, what’s particularly alarming is the substantial rise in the costs attributed to customer theft, which have surged by 20 per cent between 2019 and 2022. What deters shoplifters?