2019 Customer Engagement Management Retail Chains 
Inside Retail
AUGUST 17, 2023
The study reveals a worrisome trend: All major categories of retail crime have increased since the previous study conducted in 2019. However, what’s particularly alarming is the substantial rise in the costs attributed to customer theft, which have surged by 20 per cent between 2019 and 2022.
Inside Retail
JUNE 15, 2021
Statista, 2021) According to a digital retail survey conducted by KPMG and YouGov in 2019, 77 per cent of mainland respondents described themselves as “tech savvy.” billion yuan in 2019. The brands that will lead tomorrow’s retail industry are those that make digital transformation a centerpiece of their strategies.
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