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Lane Crawford CEO Jennifer Woo talks how to truly cater to customers

Inside Retail

Spontaneous 11pm store openings for VIP customers, curating the customer journey and the growing middle-class. The luxury market invested with new brand and pop-up concepts, driving all merchandise in China. We’re also looking at mental health and we put a wellness program in 2010 that continues to grow.”

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Goop without Gwyneth: Ex-Hairhouse GM to launch online wellness platform

Inside Retail

Two years after stepping down from his role as executive general manager of national salon chain Hairhouse, Steve Terry is back with a new wellness venture that is part online retailer, part digital magazine and part events business. But when Helene got cancer, he realised he wanted his work to have more meaning.

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The lowdown on Central Group – reported new owner of Selfridges

Inside Retail

It was revitalised in the 1990s under the direction of Vittorio Radice, who now runs the Rinascente chain for Central Group, and was crowned Best Department Store in the World four times between 2010 and 2018. Look at opportunities to build on these strengths in product curation and amplify in-store experiences (possibly using digital).

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How Will We View Today’s Transformation Of The Workplace In Twenty Years?

All Work

Ryan Anderson of MillerKnoll explores the transformation of the workplace and why the processes associated with planning and managing spaces need to be fundamentally redesign. Let’s acknowledge that the early origins of the office were based on the needs of management (more likely called “bosses” back in those times), not the workforce.

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