Talking Retail Grocery and product news for independent retailers
The third edition of the charter, which confirms a renewed commitment by wholesalers, distributors, and publishers to ensure retailers receive a good service, is the result of a review conducted by the Press Distribution Review Panel under an independent chairman, who listened to the views of retailers.
A major change in the new charter is the reduction in complaint resolution stages down from three to two. This change has been made to effect clearer understanding across the industry and to guide the complainant more swiftly to arbitration should the need arise.
The PDF has also launched a dedicated website designed specifically for retailers to help them understand the complaint process, guide them more swiftly to the answer they need, and how to proceed further in resolving an issue. The new site can be viewed at www.pressdistributioncharter.co.uk.
PDF chair, John Howard, said: “I must say, it has been terrific to receive the input from NFRN colleagues this time around. Our NFRN colleagues, as you would expect, have really come at this from a retailer perspective and all stakeholders have been impressed with this approach.”
The Press Distribution Forum will also be distributing 37,000 postcard-sized charter guides to retailers via their wholesaler and 15,000 will be included with the NFRN publication The Fed.
